You can effect real change at your credit union as an onsite coach. In this training program, Business Etiquette, you’ll help participants learn the six basic guidelines of proper business etiquette, four components of telephone etiquette and three ways to handle difficult situations.

The course includes:

• Course Presentation, Facilitator Guide & Participant workbook

• Overview and learning objectives for participants

• Course syllabus with timing expectations

• Suggested preparations for your training session

• References to other resources you may use throughout the course.