You can effect real change at your credit union as an onsite coach. In this training program, FOCUS: Fundamentals of Credit Union Success, you’ll help participants learn what a Total Quality Management (TQM) culture looks like and how to implement it at your credit union.

The course includes:

• Course Presentation, Facilitator Guide & Participant workbook

• Overview and learning objectives for participants

• Course syllabus with timing expectations

• Suggested preparations for your training session

• References to other resources you may use throughout the course.