Strategic Purpose — Generative AI and Member Trust

Introduction & Collaborative Process

• Collaborators, What is Generative AI?

• Why is Generative AI important?

• What are the common applications of Generative AI?

• How will Generative AI affect industries?

Fear of Generative AI

• Addressing Workforce Concerns

• Early Communication and Education

• Creating New Opportunities

• Redefining the Business of AI

Strategic Economic Value of Generative AI

• 8 Cooperative Principles through the Lens of Generative AI

• Individual Credit Unions – Vision, Mission & Values

• Establish a Steering Committee

• Expansion of Consumer Impact – Credit Union Gaps, Opportunities

Governance

• Duty of Care and Oversight

• Strategic Position Regarding the Use of Generative AI

• Regulatory Considerations

• Continuous Oversight & Engagement

Risk Management

• Risk Matrix Member Facing – Tiered Approach

• Risk Matrix – Levels of Impact

• Quality Control & DEI Oversight

• External Considerations for Vendor Management

Definition of Generative AI Culture

• Where does AI fit? Human, Machine, Co-Pilot?

• Maximizing Outcomes, Speed of Learning

• Replacing Processes and Increasing Consultative Engagement

• Increasing Digital IQ of People within the Organization

• Can and Cannot Do?

• Innovate to Expedite

Generative AI Best Practices

• Strategic Roadmap

• Protecting Members Trust

• Serving the Underserved

• Staged Process

• Technical Considerations

Summary

Recommendations for Foundational Model

Ideas into Action