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Mitchell Stankovic & Associates Underground Store/Telephone Techniques
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  • $499

Telephone Techniques

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  • 3 files

Telephone Techniques is a turnkey training program designed for all front-facing credit union employees and their supervisors or managers. Topics include learning the rules for answering the telephone, handling different personality behaviors effectively, and selling products and services over the phone.
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Contents

Introduction

In this training program, Telephone Techniques, you’ll help participants learn how to provide quality service and sell products over the telephone.

The course includes:

  • Course Presentation, Facilitator Guide & Participant workbook

  • Overview and learning objectives for participants

  • Course syllabus with timing expectations

  • Suggested preparations for your training session

  • References to other resources you may use throughout the course.

MSA-Telephone-Techniques-Presentation.pdf
  • 3.37 MB
MSA-Telephone-Techniques-Facilitator.pdf
  • 1.56 MB
MSA-Telephone-Techniques-Participant.pdf
  • 326 KB