Running on a 50 year old core system is a significant problem. To thrive, to continue to raise the bar on member service, credit unions need to be strong and start CUSSing.

Generative AI will transform every aspect of your Credit Union — from your employee engagement with members to replacing human processes with machine bots – a future unlike one can imagine. Careful foresight and planning must be done to create a strategic roadmap on its use within the organization, starting with protecting member trust and continuing through diligent oversight and accountability.

We hear all the time that our society is becoming more and more diverse, and we need to embrace that diversity. But what is diversity? And, more importantly, why do we need to embrace it? Is it really something you need to worry about at your credit union?

From competitive pressures to regulatory ones, credit unions are facing challenges left and right. Continuous improvement is paramount. Evolving with the times is a critical necessity for credit union board members.

Credit union leaders’ message MUST be clear, quick and concise. You must be quick. You must be effective. You can’t say no. You have to say yes! It’s time for TikTok Thought.

The credit union community is experiencing a leadership transition at scale. What does that look like going forward and what does that mean for credit unions and the future service to our members?

How can credit unions cut through the noise of Wall Street, Big Short manipulations, unforeseen regulatory restrictions…in order to arrive as superheroes for the middle to low income consumers?

In NYC, we tackled everything from Only if I Win Collaboration to Big Getting Bigger, Disruption and Speed Dating Knowledge Cafes on the dark side of mergers, member activation, and taxation (who cares?).

Dr. Brandi Stankovic, asked several credit union executives in preparation for the Collision, “What pisses you off?” The unanimous response was: Less talk, more action. Credit unions need to Learn, Love and Kick Ass!

What we want is an authentic dialogue about our unique purpose, what’s our vision for the future? And this time, we dug into, ‘Why CUSOs?’

Technology, regulations and the lives of consumers quickly evolve and credit unions struggle to keep up while maintaining their social mission—we collide on philosophy and the day-to-day realities of running the modern credit union.

If ever there were a year for credit unions to go Underground and bubble up to the surface by converting Ideas into Action, it was 2020.

We’re excited to expose the world to the Underground conversations about credit unions and their continued relevancy for consumers.

Ideas shared by the panelists regarding Maslow’s hierarchy and ways for us to better serve a changing society and credit union members.

On November 1st, Dia de Los Muertos, the UNDERGROUND stirred things up! We ended 2016 to emerge in a new reality. EXECUTE. GO. DO. CREATE. CHANGE. AND JOIN!