Below are our Schools of Thought where you'll find videos, training courses, and other resources to help you put ideas into action. Complete an entire School or pick and choose to maximize your learning experience.
Running on a 50 year old core system is a significant problem. To thrive, to continue to raise the bar on member service, credit unions need to be strong and start CUSSing.
Generative AI will transform every aspect of your Credit Union — from your employee engagement with members to replacing human processes with machine bots – a future unlike one can imagine. Careful foresight and planning must be done to create a strategic roadmap on its use within the organization, starting with protecting member trust and continuing through diligent oversight and accountability.
Drive change, engage diverse opinions, and force off-the-record discussions to become “on-record” initiatives. The UNDERGROUND is moving the credit union industry to challenge and identify problems and create solutions.